6.3.2lp3b Student Complaint Process for Out-of-State Online Students

Adopted: February 2024
Scope: Out-of-State Online Students
Contact: Vice President of Academic Affairs
References: Georgia Nonpublic Postsecondary Education Commission (GNPEC)
Forms: Report a Concern web page, SBTCSG Program Integrity Complaint Form

Any complaints pertaining to a Lanier Technical College online course or program should be filed with Lanier Technical College in accordance with LTC Academic and Student Complaints processes available on the Report a Concern web page.

Complaints needing further investigation beyond the college level may be submitted to TCSG using the Program Integrity Complaint Form. Before submitting to TCSG, students need to ensure they have followed the institution's process.

A student may appeal to the Georgia Nonpublic Postsecondary Education Commission (GNPEC) if the institution's and TCSG's resolution is not satisfactory; however, please note that the Commission will not investigate a complaint unless the student has exhausted all available grievance procedures outlined by the institution. GNPEC does not resolve complaints about student grades and student conduct violations. These complaints fall under the jurisdiction of institutional policy.